Terms of Service

Version 2026-10-21. These terms describe how Wisdom Vault works today. They replace earlier versions for every account created or continued from this date. If you accepted an earlier version, its record remains on your account; the sections below explain the rules that now apply.

1. Acceptance of These Terms

By creating an account, paying a membership fee, or using any part of the Wisdom Vault platform, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not create an account or pay a fee. Before your account is created you are shown a consent summary covering the two wallet balances, referral rewards, withdrawals and the membership term, and you must accept it.

2. What Wisdom Vault Is — and What It Is Not

Wisdom Vault is a paid digital learning platform. A membership gives you access to curated learning content — courses, guides, ebooks, videos and audio — across business and finance, technology, personal growth and practical skills.

• Wisdom Vault is not a bank and does not accept deposits. Your membership fee is a fee for access to content, not money held on your behalf.
• Wisdom Vault is not an investment product and does not promise, multiply or guarantee any financial return.
• No member is required to recruit anyone. A member who never invites a single person keeps the access they paid for.
• Earning features are optional and depend on activity and eligibility. They are described in sections 8, 9 and 11.

3. Accounts

• You must give accurate, current and complete information when registering, and keep it up to date.
• You are responsible for safeguarding your password and for activity that happens under your account.
• You may only hold one account. Multiple or duplicate accounts are not allowed.
• You confirm you are at least 18 years old, or that you have the consent of a parent or guardian.
• Your account must be verified before you can withdraw any balance (see section 10).

4. Membership, Fee and Term

• Fee: MWK 10,800. This is made up of a MWK 10,000 registration fee and a MWK 800 agent processing fee. The amount is always shown again on the payment page before you confirm.
• Term: four (4) months of member access from the date your payment is verified.
• One payment: there is no automatic renewal, no recurring charge and no stored card or mobile-money mandate. We cannot charge you again without a new payment you authorise yourself.
• Renewal is optional. If you choose to renew, the renewal price and term are confirmed with you before you pay anything.
• When your term ends, access to member content ends unless you renew. Your Course Wallet credit and any Cash Wallet balance are not deleted because your term ended (see sections 7 and 15).

5. Payments

Payments are processed by our payment provider (PayChangu) using Airtel Money, TNM Mpamba or card. Your account is activated when the payment is confirmed and verified. Every payment leaves a record with the payment provider. We do not store full card numbers or mobile-money credentials.

6. Refunds and Cancellation

Membership and other fees are non-refundable once paid, because access to digital content begins immediately. That rule has three exceptions:

• a refund is required by the law that applies to you;
• you were charged twice, or charged an amount you did not authorise (an erroneous or duplicate charge);
• you paid for access that was never delivered or activated, and we could not fix it within a reasonable time.

To request a refund under one of those exceptions, email support@vault-of-wisdom.com with your account email and the payment reference. Approved refunds are returned through the same payment channel. Nothing in these terms removes or limits a right you have under applicable consumer law.

To stop using the service, simply do not renew. You may also ask us to close your account at any time (section 15). Because there is no recurring charge, cancelling does not require contacting your mobile money provider.

7. Your Two Balances

Your dashboard shows two separate balances. They are not interchangeable: one is learning credit, the other is the only balance that can be paid out as cash.

7.1 Course Wallet (store credit — not withdrawable)

• Funded by Watch & Earn rewards for sponsored content you watch (section 9).
• Spent only inside Wisdom Vault, on premium courses and books.
• It is not cash and has no cash value. It cannot be withdrawn, transferred to another member, sold, or converted into money.
• Unused credit stays on your account. It is not refundable in cash, including when your membership ends.

7.2 Cash Wallet (withdrawable)

• Credited from referral bonuses when a person you invited joins, pays their membership and is verified (section 8).
• It can also be credited by the refund of a failed withdrawal, or by a correction where the platform credited you incorrectly.
• Watching videos, completing courses or buying content never adds money to this balance. Your membership fee is not a deposit and is never added to it.
• Only this balance can be withdrawn, and only under the conditions in section 10.

7.3 Pending rewards

Rewards that are not yet eligible are shown as pending. They become available only when the conditions in these terms are met. A pending reward may be reversed if it came from a duplicate or fake account, a self-referral, or another breach of these terms.

7.4 Not a bank account

Neither balance is a bank account or a deposit. We do not pay interest on either balance, and neither balance is transferable to another member.

8. Referral Programme

• Each member has a referral code and invite link. You may share them freely; you are never required to.
• The programme pays a fixed bonus for an eligible member who joins with your code, and a smaller fixed bonus for one further level. The current amounts are shown in your dashboard before you invite anyone; the amount that applies is the one shown when the invited member qualifies.
• Eligibility: the invited person must register with your code, pay their membership and be verified. Bonuses are not paid for accounts that are fraudulent, duplicates, or created to abuse the programme.
• Bonuses are credited to your Cash Wallet. Withdrawal fees apply when you withdraw, exactly as for any other Cash Wallet balance.
• Self-referral is prohibited. Referring yourself, using another person's details to create extra accounts, or paying for someone else's membership to farm bonuses may lead to forfeiture of the bonuses and closure of the account.
• Bonuses are a reward for sharing, not a salary, a commission on a product you sell, or guaranteed income. They depend on other people's independent choices.

9. Watch & Earn and Sponsored Rewards

• Sponsored content carries a stated reward. When you meet the watch-time requirement, that reward is credited to your Course Wallet as store credit.
• Watch & Earn never credits your Cash Wallet. It cannot be withdrawn; it can only be spent on courses and books.
• Rewards are limited per content item and per day, are subject to availability of sponsored content, and may be corrected or reversed where automation, multiple accounts or other abuse is detected.

10. Withdrawals

Withdrawals are paid from your Cash Wallet only, and require all of the following:

• your account is verified;
• your Cash Wallet holds at least the minimum of MWK 7,000;
• you provide a valid Airtel Money or TNM Mpamba number in your own name;
• the tiered withdrawal fee shown in the confirmation screen is accepted by you.

Fees are tiered, not a flat percentage. For example, a MWK 7,000 withdrawal carries a MWK 1,000 fee, so MWK 6,000 is paid out; the exact fee for your amount is always displayed before you confirm. Withdrawals are sent to the mobile-money number you enter, and a request may remain pending while it is processed. If a payout fails, the full amount is returned to your Cash Wallet automatically and you are told to try again. We may decline or delay a withdrawal where we must verify identity, where a fraud or duplicate-account review is open, or where the payment provider is unavailable.

11. No Guarantee of Earnings

Wisdom Vault offers optional earning opportunities, but we do not promise, guarantee or warrant any specific level of earnings, referral results or return on your membership fee. Any figures shown on the platform, in the dashboard or in marketing are illustrations of the current programme rules, not forecasts. Your results depend on whether other people independently choose to join.

12. Acceptable Use

You agree not to:

• create fraudulent, fake or duplicate accounts, or use stolen or unauthorised payment details;
• engage in spam, harassment, or any activity that harms other users or the platform;
• use bots, scripts or automation to claim Watch & Earn rewards;
• scrape, copy or redistribute platform content, pricing or member data without permission;
• attempt to access accounts, systems or data you are not authorised to access;
• use the platform for any unlawful purpose, including in breach of Malawian law.

13. Content and Intellectual Property

All content on the platform — including courses, guides, ebooks, videos and designs — is the property of Wisdom Vault or its licensors and is protected by copyright. You may use it for your own personal learning only. You may not resell, redistribute or share access to paid content.

14. Privacy and Consent

By registering you consent to the collection and processing of your personal information as described in our Privacy Policy. Your consent, the date it was given, and the version of the consent text you accepted are recorded on your account. If you withdraw consent, we may need to close your account.

15. Suspension, Termination and Account Closure

• We may suspend or terminate an account for a breach of these terms, fraud, abuse of the referral or Watch & Earn programmes, or where the law requires it.
• Where a bonus was obtained through fraud or duplicate accounts, that bonus — and bonuses attributed to those accounts — may be forfeited.
• A genuine Cash Wallet balance is not confiscated as a punishment. If your account is closed and you have a valid, verified balance, you may ask for it to be paid out, subject to identity checks and the withdrawal rules in section 10.
• You may ask us to close your account at any time by emailing support. We will tell you what happens to any remaining balance and credit before closing it.

16. Complaints

If something has gone wrong, email support@vault-of-wisdom.com with your account email, the date, and any payment or withdrawal reference. You can also reach us through our official Facebook page. We will investigate and respond within a reasonable time. If a complaint cannot be resolved with us, you keep every right you have under the law that applies to you.

17. Limitation of Liability

To the maximum extent permitted by law, Wisdom Vault is not liable for indirect, incidental or consequential loss arising from your use of the platform, including loss of earnings, data or goodwill. Our total liability for any claim is limited to the amount you actually paid us in the twelve months before the claim. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, or your statutory rights as a consumer.

18. Changes to These Terms

We may update these terms when the service or the law changes. The version and date at the top of this page always show the current text. Where a change materially affects fees, wallets, withdrawals or rewards, we will notify you before it takes effect, and the version you accepted stays recorded on your account.

19. Governing Law

These terms are governed by the laws of Malawi, and disputes are subject to the courts of Malawi. This clause does not remove any protection given to you by mandatory consumer law in the country where you live.

20. Contact

Questions about these terms: support@vault-of-wisdom.com, or message us on our official Facebook page.